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I next observed one of the employees high up on a ladder cleaning windows in the lobby. From his vantage point he saw a woman having a little difficulty in the garden with a walker. She hadn’t really fallen, and she was with other people. But he climbed down that ladder, went outside, helped the woman into the lobby and saw that she was properly taken care of. Then he went back and finished cleaning the windows. I wanted to find out how this organization had created a culture where people bought so deeply into the value of customer service. I interviewed housekeepers, waitresses, bellboys in that hotel and found that this attitude had impregnated the minds, hearts, and attitudes of every employee there.
I went through the back door into the kitchen, where I saw the central value: “Uncompromising personalized service.” I finally went to the manager and said, “My business is helping organizations develop a powerful team character, a team culture. I am amazed at what you have here.”
Paper 1:Gujarat Language for 75 Marks Which is Objective Type Includes Grammar, Verbal Ability, Vocabulary, Comprehension Etc.
Paper 2: English Language for 75 Marks, It Includes Question Based on Vocabulary, English Grammar, Comprehension, Idioms Etc.
Paper 3:General Knowledge for 100 Marks it Includes Current Affair Psychological Matters.
Paper 4:Is General Laws for 100 Marks ,Question Based on Constitution of India, Criminal Procedure Code 1973, Indian Penal Code 1860,Evidence act 1872, Gujarat Police act 1951,Gujarat Prohibition act 1949,Prevention Corruption act 1988,SC&Amp;ST act 1989,Motor Vehicle Act 1988.